BoatUS has added a “Request a Tow” feature to its free mobile app. If a boat breaks down, runs aground or runs out of fuel, this new button on the app can be pressed to show the closest TowBoatUS captain.
After answering a few questions (vessel type, the number of passengers aboard, anchoring status, the nature of the boat’s disablement and the preferred destination), the boater will get two texts: One confirming the request and another with the time it will take the local TowBoatUS captain to reach the spot. The boaters will then get a call or text from the local TowBoatUS captain advising when they are underway. Previously, users had to call the national dispatch to receive the service.
“At BoatUS, we know what it’s like to have to make a phone call for on-water assistance when conditions are not optimal,” says Mike Vatalaro, BoatUS digital innovation manager. “We have now eliminated that need, speeding up the dispatch process to get you service more quickly. We are going to shave thousands of minutes off dispatch times.”
For more information, visit
BoatUS.com/App.
